How to Enter in guest room

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How to Enter in guest room

GOAL:

Deliver our guest’s expectation for consistent service by adhering to the following set of thorough procedures to be applied while entering the Guest Room

PROCEDURE:

Approach the door of the room.
Observe the sign on the door. If there is a “Do not disturb put the DND slip into the room.
If Do not disturb sign was not there, Position your selves in front of the guestroom security viewer with the name tag visible to the guest.
Knock on the door with the knuckle of the index finger three times (or ring bell) to announce yourself Housekeeping. If the guest opens door,
Say Good Morning Mr. /Mrs. X” may I make up your room”? If the guest agrees, proceed or come back at the requested time
Place Room Being Service” card on the doorknob and closes the door and proceeds.
If there is no response after knocking or ringing the bell and announcing housekeeping.
Wait for 10 seconds and again knock /ring the bell again and wait for response if still no response open the door slowly, announce housekeeping again and then enter the room.
Room Attendant must keep the door closed whilst cleaning. Associate ensure the guestroom is completely closed as they depart.
Room Attendant must keep the guest & room details sheet on their person at all times.
If for any reason the room attendant needs to leave the room, the guest room door must be closed, regardless of whether the room is occupied or vacant. If a guest re-enter’s their room whilst it is being serviced then, if working alone , the associate must, in accordance with Brand Standards, either leave the room or  service is being provided in the  guestroom, with the guest present, the guestroom door must be propped open until the associate departs


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