Do-Not-Disturb (DND) Rooms

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Do-Not-Disturb (DND) Rooms





Every room has to be entered at least once a day by any housekeeping staff. The guests who do not want to get disturbed by any housekeeping service tag their rooms with a Do-Not-Disturb (DND) sign.
The SOP for these rooms is as given below.
  • Do not disturb by placing a call until 2:00 o’clock in the noon.
  • After 2:00 p.m., the Supervisor calls the room to know the guest’s needs.
  • The housekeeping staff contacts the supervisor to make sure whether to service the room.
  • If the call was not answered by the guest after two calling attempts, the room is serviced.
  • To his best judgement, the housekeeping staff enters the room and continues with the usual housekeeping work.

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