Etiquettes

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Etiquettes



GOAL



To have right attitude and a professional approach towards all our guests





PROCEDURE



Attitude


Greet guest and colleagues with a smile and maintain a friendly facial expression. Do not fold your arms in front of a guest.

Keep your hands out of your pockets. Do not lean on rail or wall at any time. Do not play with hair and jewelry.



Speech


Be tactful and courteous, do not argue with guests

Be humored and even mannered, do not become over friendly with guests Look at a guest when addressing him/her

Look and act professional Always appear confident

Listen carefully to guest when talking to him/her Be positive

Use the guest’s name at least twice once known Ask the right question to identify needs.

Talk clearly and maintain a good tone of voice at all times. Do not criticize one guest to another.

Do not refer guest as “he/she to they” in their presence Do not weary the guest with your troubles.

Do not discuss religion or politics with guests. Be specific in your explanations.

Consult your colleagues if any doubt arises.



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