Entering the Guest Room

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Entering the Guest Room



The housekeeping staff should follow the SOP given below for entering the guest room.
  • Leave the DND (Do not Disturb) rooms undisturbed.
  • Knock the door with knuckles and announce in pleasant voice, “Housekeeping…”.
  • Wait for five seconds to hear the guest’s response.
  • In case of no response, announce the same again.
  • In there is no answer second time too, open the door with the key.
  • Enter the room.
  • If the guest is found sleeping, withdraw from the room quietly.
  • In case the guest answers, ask politely when would he like to service the room.
  • In case the guest wants it later, acknowledge his reply and withdraw from the room.
  • If the housekeeping work is in progress and the guest returns from outside, greet him and ask if the guest would like to return in some time.

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