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Buzil-Rossari Products SR.NO BUZZIL ROSSARI PRODUCT CODE  PRODUCT NAME 1 Wash Room Cleaner Cum Sanitizer - B1 Rosa Aqua BR 803 2 Hygienic Hard Surface Cleaner - B2 Ross FCS 3 Hygienic Hard Surface Cleaner - B2 ROSS FC-H 4 Glass Cleaner (RTU) - B3 Ross GC 5 Glass Cleaner (CONS) - B3 G 522 Profiglass 6 Furniture Polish - B4 G 542 Buz Finesse 7 Room Freshner (Lavender) - B5 Buz RO Fresh Lavender BR 912 8 Room Freshner (Mahagony) - B5 Buz RO Fresh Mahagony BR 913 9 Toilet Bowl Cleaner -B6 Buz TCE BR 401 10 Multipurpose Cleaner - B7 Buzro Fresh Citral BR 911 11 Washroom Cleaner - B9 KS 27 San Smart 12 Metal Polish - MP K7 G 505 Metapol 13 Carpet Cleaner - CC103 G 500 O tens 14 Carpet Shampoo   Optifloor BR 903 15 Deodourizer -B5 G 569 Buz Fresh 16 Hand Wa...

Cleaning the Swimming Pool The swimming pool cleaning activity can be conducted in-house by training and employing housekeeping staff; as there could be separate swimming pools such as indoor and outdoor as well as for adults and for children. The following steps are taken to clean and maintain the swimming pool − Check water quality more than once a week. Check any broken tiles/pipes inside the swimming pool. Clean the water as soon as possible when required. Check the pool water for contamination daily. Remove leaves using leaf catchers. Check for slippery floor area and the pool bottom. Apply and maintain the anti-slip mats near the pool. Scrub and clean the bottom of the pool. Keep the life-saving and floating apparatus ready all time. Keep poolside area and basking chairs clean. Keep an appropriate and noticeable signage showing the depth of the swimming pool. Check and keep changing rooms up to good quality. Keep the changing room door open when it is not occu...

Cleaning the Lifts Carry out the lift cleaning task early morning when the least number of guests are expected to use it. Call the elevator on the ground floor. Open its door. Put appropriate signboard near it. Clean the lift using the appropriate cleaning liquid according to the wall material of the lift cabin. Wipe the lift doors. Work from top to bottom while cleaning a lift cabin. Keep the lift door open till the floor and walls are dried completely. Spray clean air freshener.

Do-Not-Disturb (DND) Rooms Every room has to be entered at least once a day by any housekeeping staff. The guests who do not want to get disturbed by any housekeeping service tag their rooms with a Do-Not-Disturb (DND) sign. The SOP for these rooms is as given below. Do not disturb by placing a call until 2:00 o’clock in the noon. After 2:00 p.m., the Supervisor calls the room to know the guest’s needs. The housekeeping staff contacts the supervisor to make sure whether to service the room. If the call was not answered by the guest after two calling attempts, the room is serviced. To his best judgement, the housekeeping staff enters the room and continues with the usual housekeeping work.

Cleaning Balcony / Patio The balcony or the patio are the extensions of the guest room. The SOPs for cleaning them are given below. Enter the balcony. Spray walls, railings Scrub and clean the bird droppings Wipe down rocking or sitting chairs and table Clean the door tracks appeared on the floor. Sweep the floor. Mop the floor.

Cleaning the Guest Bath Room The SOP for cleaning the guest bathroom is given below. Open bathroom ventilation. Sweep the bathroom floor. Scrub and finish the platform, bathtub, and basin. Scrub and finish the toilet bowl, rim, ring, and hinge. Wipe the mirror. Clean bathroom walls using wet mop or sponge. Replace amenities such as toilet roll, toilet block, shampoo, conditioners, and moisturizers. Replace bathroom mat. Wipe down shower curtain working from top to bottom with a dry cloth. Replace bath towels and hand towels. Replace the dustbin liner. Close the bathroom ventilation. Clean the bathroom door. Keep the bathroom door open after cleaning. Check bathroom doormat. Replace if required. Report any damage spotted to the supervisor.

Cleaning the Guest Room he SOP for cleaning the guest room is given below. Once the staff enters the room and starts the housekeeping work, he must − Not use guest room linen as a door stopper or for cleaning and dusting the room. Keep the guest room door open while working. Open the curtains and patio door. Assemble the furniture and place appropriately. Keep the vacuum cleaner and other cleaning apparatus in the room. Check the type of bed. Take the bed linen of appropriate size and place it on the nearest chair. Remove previous bedspread and place on the chair. Inspect the bed and pillows for their condition as well as for any lost-and-found. In case of checkout room, deposit the left guest items to the floor supervisor. If the room is still occupied by the guest, place the item such that it is safe as well as visible to the guest. Put soiled sheets and pillow covers in the soiled linen cart of the trolley. Empty ashtrays and rubbish from...

Entering the Guest Room The housekeeping staff should follow the SOP given below for entering the guest room. Leave the DND (Do not Disturb) rooms undisturbed. Knock the door with knuckles and announce in pleasant voice, “Housekeeping…”. Wait for five seconds to hear the guest’s response. In case of no response, announce the same again. In there is no answer second time too, open the door with the key. Enter the room. If the guest is found sleeping, withdraw from the room quietly. In case the guest answers, ask politely when would he like to service the room. In case the guest wants it later, acknowledge his reply and withdraw from the room. If the housekeeping work is in progress and the guest returns from outside, greet him and ask if the guest would like to return in some time.

Setting Chambermaid’s Trolley The chambermaid’s trolley can be viewed as a large tool box on wheels to aid the hotel housekeeping staff. It has a number of compartments and shelves of various sizes. This trolley is filled with the supplies from the housekeeping supplies store at the end of each shift so that the next shift staff can access it immediately. The staff considers the following points while loading chambermaid’s trolley. Loading the trolley with adequate supplies depending upon the number and types of the rooms on the floor. Avoiding to overload the trolley that may lead to any accidents. Avoiding to underload the trolley that may lead to make unnecessary trips to supplies store. SOP for Setting the Chambermaid’s Trolley The SOP is given as follows − Empty the trolley. Check rapidly for any broken parts. Clean it by dusting and wiping any stains. Place the items according to their weight: heaviest items at the bottom and lig...